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Frequently Asked Questions

General

What is Shoppix?

Shoppix is your one-stop online shop for a wide range of products across multiple categories. From electronics to fashion, home goods to beauty products, we have everything you need at unbeatable prices!

Who operates Shoppix?

Shoppix is operated by W&G Traders PTY Limited, ABN: 70 675 897 846. We are based in South Australia.

How can I contact Shoppix?

You can reach us via email at info@shoppix.au. Our customer service team is here to help with any questions or concerns you may have.

Orders

How do I place an order?

Simply browse through our categories, select the products you love, and add them to your cart. When you’re ready, proceed to checkout and follow the prompts to complete your purchase.

Can I cancel or modify my order after placing it?

We strive to process orders quickly, but if you need to make changes, please contact our customer service team at info@shoppix.au as soon as possible. We'll do our best to accommodate your request.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number on our website’s tracking page to monitor the status of your delivery.

Shipping

How long does shipping take?

Shipping times vary depending on your location and the product. Typically, orders are processed within 1-2 business days, and standard delivery can take between 5-12 business days, while our express shipping can take between 3-8 business days.

Do you offer international shipping?

Currently, Shoppix.au ships only in Australia and United States. We are working on expanding our reach in the future.

What is late delivery compensation?

We offer Free delivery for your next order as a gesture of appreciation for your patience. Please contact us if your order arrives late.

Returns and Refunds

What is your return policy?

We offer a 14-day return policy for most items. If you're not satisfied with your purchase, you can return it within 14 days for a full refund or exchange, provided it is in its original condition.

How do I initiate a return?

To initiate a return, please contact our customer service team at info@shoppix.au with your order number and reason for return. We will provide you with detailed instructions on how to return your item.

How long does it take to process a refund?

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. You will receive a notification once your refund has been issued.

Payments

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay for your convenience.

Is my payment information secure?

Absolutely! Shoppix uses advanced encryption technology to ensure that your payment information is safe and secure.

Can I use multiple payment methods for a single order?

Currently, we accept only one form of payment per order. We do not support splitting payments across multiple payment methods.

Account

Do I need an account to place an order?

While you can place an order as a guest, creating an account with Shop Pay powered by Shopify allows you to track your orders, save your shipping information, and receive special offers.

How do I register with Shop Pay?

During the checkout process, you will have the option to save your information with Shop Pay. Follow the prompts to create your account and securely save your details for faster future checkouts.

I forgot my Shop Pay password. How can I reset it?

If you have forgotten your Shop Pay password, follow the "Forgot Password" link on the Shop Pay login page. Enter your email address, and you will receive instructions to reset your password.

Products

How can I find a specific product?

You can use the search bar at the top of our homepage to quickly find products by name, category, or brand.

Are all products on Shoppix new?

Yes, all products sold on Shoppix are brand new and sourced from trusted suppliers to ensure quality and authenticity.

Do you offer product warranties?

Many of our products come with manufacturer warranties. Please refer to the product description for specific warranty information.

Customer Support

How can I contact Shoppix customer service?

You can reach our customer service team via email at info@shoppix.au or call us at 1-800-SHOPPIX. We're here to help with any questions or concerns you may have.

Do you offer live chat support?

We do not offer live chat support at the moment. However, you can reach us via the WhatsApp button on our website or email us at info@shoppix.au for assistance.

Buying on Shoppix

How do I get help before I buy on Shoppix?

If you need assistance before making a purchase, you can reach us via the WhatsApp button on our website or email us at info@shoppix.au. Our customer service team is ready to help with any questions or concerns you may have.

How do I search for items on Shoppix?

You can use the search bar at the top of our homepage to quickly find products by name, category, or brand. Simply enter your keywords and browse the results to find what you're looking for.

How do I purchase an item on Shoppix?

Purchasing an item on Shoppix is easy:

  1. Browse through our categories or use the search bar to find your desired product.
  2. Click on the product to view its details.
  3. Select any options (like size or color) and click "Add to Cart."
  4. Once you’ve added all the items you want to purchase, click on the cart icon and proceed to checkout.
  5. Follow the prompts to enter your shipping information and payment details.
  6. Review your order and click "Place Order" to complete your purchase
I have received an email about an order I did not place. What should I do?

If you receive an email about an order you did not place, please contact our customer service team immediately at info@shoppix.au. We will investigate the issue and ensure your account’s security.

What are some tips for buying safely on Shoppix?
  1. Ensure you are on our official website, shoppix.au, before making a purchase.
  2. Use strong,unique passwords for your account.
  3. Be cautious of phishing emails and only respond to communications from our official email address (info@shoppix.au).
  4. Monitor your account for any suspicious activity and report it to us immediately.

Promotions and Discounts

How can I stay updated on promotions and discounts?

Sign up for our newsletter and follow us on social media to stay updated on the latest promotions, discounts, and new arrivals.

Can I use multiple discount codes on a single order?

Only one discount code can be applied per order. Be sure to choose the code that offers you the best deal.

Dropshipping

Does Shoppix support dropshipping?

No, we do not support dropshipping on our site. We connect consumers with millions of merchandise partners, manufacturers, and brands and sell exclusively on our website. We recommend purchasing directly through our site so that we can help you with any after-sale services and you can participate in our latest deals and promotions. We hope you enjoy shopping on Shoppix!

Technical Issues

What should I do if I encounter technical issues on the website?

If you experience any technical issues, please clear your browser cache and try again. If the problem persists, contact our customer service team at info@shoppix.au for assistance.

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