Frequently Asked Questions
General
Shoppix is your one-stop online shop for a wide range of products across multiple categories. From electronics to fashion, home goods to beauty products, we have everything you need at unbeatable prices!
Shoppix is operated by W&G Traders PTY Limited, ABN: 70 675 897 846. We are based in South Australia.
You can reach us via email at info@shoppix.au. Our customer service team is here to help with any questions or concerns you may have.
Orders
Simply browse through our categories, select the products you love, and add them to your cart. When you’re ready, proceed to checkout and follow the prompts to complete your purchase.
We strive to process orders quickly, but if you need to make changes, please contact our customer service team at info@shoppix.au as soon as possible. We'll do our best to accommodate your request.
Once your order is shipped, you will receive a tracking number via email. You can use this number on our website’s tracking page to monitor the status of your delivery.
Shipping
Shipping times vary depending on your location and the product. Typically, orders are processed within 1-2 business days, and standard delivery can take between 5-12 business days, while our express shipping can take between 3-8 business days.
Currently, Shoppix.au ships only in Australia and United States. We are working on expanding our reach in the future.
We offer Free delivery for your next order as a gesture of appreciation for your patience. Please contact us if your order arrives late.
Returns and Refunds
We offer a 14-day return policy for most items. If you're not satisfied with your purchase, you can return it within 14 days for a full refund or exchange, provided it is in its original condition.
To initiate a return, please contact our customer service team at info@shoppix.au with your order number and reason for return. We will provide you with detailed instructions on how to return your item.
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. You will receive a notification once your refund has been issued.
Payments
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay for your convenience.
Absolutely! Shoppix uses advanced encryption technology to ensure that your payment information is safe and secure.
Currently, we accept only one form of payment per order. We do not support splitting payments across multiple payment methods.
Account
While you can place an order as a guest, creating an account with Shop Pay powered by Shopify allows you to track your orders, save your shipping information, and receive special offers.
During the checkout process, you will have the option to save your information with Shop Pay. Follow the prompts to create your account and securely save your details for faster future checkouts.
If you have forgotten your Shop Pay password, follow the "Forgot Password" link on the Shop Pay login page. Enter your email address, and you will receive instructions to reset your password.
Products
You can use the search bar at the top of our homepage to quickly find products by name, category, or brand.
Yes, all products sold on Shoppix are brand new and sourced from trusted suppliers to ensure quality and authenticity.
Many of our products come with manufacturer warranties. Please refer to the product description for specific warranty information.
Customer Support
You can reach our customer service team via email at info@shoppix.au or call us at 1-800-SHOPPIX. We're here to help with any questions or concerns you may have.
We do not offer live chat support at the moment. However, you can reach us via the WhatsApp button on our website or email us at info@shoppix.au for assistance.
Buying on Shoppix
If you need assistance before making a purchase, you can reach us via the WhatsApp button on our website or email us at info@shoppix.au. Our customer service team is ready to help with any questions or concerns you may have.
You can use the search bar at the top of our homepage to quickly find products by name, category, or brand. Simply enter your keywords and browse the results to find what you're looking for.
Purchasing an item on Shoppix is easy:
- Browse through our categories or use the search bar to find your desired product.
- Click on the product to view its details.
- Select any options (like size or color) and click "Add to Cart."
- Once you’ve added all the items you want to purchase, click on the cart icon and proceed to checkout.
- Follow the prompts to enter your shipping information and payment details.
- Review your order and click "Place Order" to complete your purchase
If you receive an email about an order you did not place, please contact our customer service team immediately at info@shoppix.au. We will investigate the issue and ensure your account’s security.
- Ensure you are on our official website, shoppix.au, before making a purchase.
- Use strong,unique passwords for your account.
- Be cautious of phishing emails and only respond to communications from our official email address (info@shoppix.au).
- Monitor your account for any suspicious activity and report it to us immediately.
Promotions and Discounts
Sign up for our newsletter and follow us on social media to stay updated on the latest promotions, discounts, and new arrivals.
Only one discount code can be applied per order. Be sure to choose the code that offers you the best deal.
Dropshipping
No, we do not support dropshipping on our site. We connect consumers with millions of merchandise partners, manufacturers, and brands and sell exclusively on our website. We recommend purchasing directly through our site so that we can help you with any after-sale services and you can participate in our latest deals and promotions. We hope you enjoy shopping on Shoppix!
Technical Issues
If you experience any technical issues, please clear your browser cache and try again. If the problem persists, contact our customer service team at info@shoppix.au for assistance.